Refund policy

Right of Withdrawal

(1)

Consumers generally have a statutory right of withdrawal when concluding a distance-selling contract. Deviations from this right are only permissible if they benefit the consumer. The seller provides information about this right in accordance with the applicable legal provisions as follows:

NOTICE OF WITHDRAWAL

Right of Withdrawal

You have the right to withdraw from this contract within 30 days (therefore extending beyond the statutory period of 14 days) without giving any reason.

The withdrawal period is 30 days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us (see contact details below) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form for this purpose, although it is not mandatory. You may also download or print another clear declaration for exercising your right of withdrawal from our website.

You may also exercise your right of withdrawal by returning the relevant goods to us together with the return slip included with the delivery within the withdrawal period; in this case, no separate declaration is required.

To meet the withdrawal deadline, it is sufficient for you to send the communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.

Contact details for withdrawal:

In the case of a written declaration of withdrawal:

NICAY UG

Ostallee 51

54290 Trier

In the case of withdrawal by email: info@nicay.de

In the case of withdrawal by telephone: +49 (0)170 6401477

In the case of declaring withdrawal by returning the goods:

NICAY UG

Ostallee 51

54290 Trier

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence that you have returned the goods, whichever is earlier.

You must return the goods to us (see above) without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

The buyer bears the cost of returning the goods.

You are only liable for any diminished value of the goods if this loss in value results from handling that was not necessary to examine the nature, characteristics, and functioning of the goods.

(2)

We provide information regarding the model withdrawal form in accordance with the applicable legal provisions as follows. However, its use is not mandatory.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

–

To [the trader must insert their name, address and, where applicable, fax number and email address here]:

–

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

–

Ordered on (*)/received on (*)

–

Name of consumer(s)

–

Address of consumer(s)

–

Signature of consumer(s) (only if this form is submitted on paper)

–

Date

(*) Delete as appropriate.